Privacy Policy

This Privacy Policy explains how FixMyTV may collect, use, and protect information when you visit or interact with our website. We respect your privacy and are committed to handling information responsibly while providing a safe, transparent, and useful browsing experience.

1. Information We Collect

Depending on how you use FixMyTV, we may collect limited information that you voluntarily provide through contact forms, support inquiries, or other communication methods available on our website.

This information may include:

• Name

• Email address

• Phone number

• Details about your Smart TV or device

• Technical questions or support requests

• Information included in your message or inquiry

We only request information that is reasonably necessary to respond to your inquiry or provide the requested information or support.

2. How We Use Your Information

Information you provide may be used to:

• Respond to your questions and support requests

• Provide Smart TV setup and troubleshooting guidance

• Communicate regarding your inquiry

• Improve our website, content, and support resources

• Maintain website security and prevent misuse

• Understand general website usage and improve the user experience

We do not use your personal information for purposes unrelated to your interaction with FixMyTV unless permitted or required by applicable law.

3. Information Sharing

FixMyTV does not sell, rent, or intentionally disclose your personal information to third parties for their own marketing purposes.

Information may be shared only when reasonably necessary, such as:

• With service providers that help operate or maintain the website

• When required to comply with applicable laws or legal obligations

• When necessary to protect the security, rights, or property of FixMyTV or its users

• When you specifically request or authorize such sharing

Third-party services may have their own privacy policies and terms, which users should review when using those services.

4. Cookies and Analytics

FixMyTV may use cookies, analytics tools, or similar technologies to understand how visitors use the website and to improve website functionality and performance.

These technologies may collect general information such as:

• Browser type

• Device type

• General website activity

• Pages visited

• Approximate usage information

• Referring pages or websites

Cookies do not necessarily identify you personally. You may be able to manage or disable cookies through your browser settings, although certain website features may not function as intended.

5. Third-Party Websites and Services

FixMyTV may provide links or references to third-party websites, applications, streaming services, manufacturers, or other online resources.

These third-party websites operate independently and may collect information according to their own privacy policies. FixMyTV does not control the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal information or using its services.

6. Data Security

We take reasonable measures to protect information submitted through our website against unauthorized access, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Users should avoid submitting unnecessary sensitive information through website forms or general communications.

Do not send passwords, payment card information, verification codes, or other highly sensitive credentials through FixMyTV contact forms or email.

7. Data Retention

We retain information only for as long as reasonably necessary to respond to inquiries, provide requested support, maintain appropriate business records, improve our services, or comply with applicable legal obligations.

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

8. Children’s Privacy

FixMyTV is not specifically directed toward children. We do not knowingly request or intentionally collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

9. Your Privacy Rights

Depending on applicable laws and your location, you may have rights regarding the personal information we hold about you.

You may contact us to request:

• Information about the personal data we may hold about you

• Correction of inaccurate information

• Deletion of information where legally applicable

• Clarification regarding how your information is used

Some requests may be subject to legal, security, or other legitimate limitations.

10. Changes to This Privacy Policy

FixMyTV may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable requirements.

Any updated version will be published on this page with the revised information. We encourage visitors to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way information is handled on FixMyTV, please contact us through the Contact Us page on our website.